Below is a sample Cancellation and Refund Policy for your e-commerce website, aonerealty.online. You can adjust the specifics to fit your business model and legal requirements.
Cancellation and Refund Policy
At aonerealty.online, we strive to ensure that you are satisfied with your purchase. However, we understand that sometimes you may need to make changes to your order or request a refund. Please review our cancellation and refund policy below to understand how we handle such requests.
1. Order Cancellation
You may cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact us at info@aonerealty.online as soon as possible.
- Cancellation Process:
- If your order has not yet been shipped, we will process the cancellation and issue a full refund to the original payment method.
- If your order has already been shipped or delivered, you will need to follow our refund policy below.
Please note that after 24 hours, orders cannot be canceled, as we begin processing and preparing items for shipment.
2. Refund Eligibility
Refunds are offered under the following conditions:
- Damaged or Defective Items: If you receive a product that is damaged or defective, you may request a refund or replacement. You must notify us within 7 days of receiving the product, providing images or videos of the damaged item.
- Incorrect Items: If the wrong item is shipped to you, please contact us within 7 days of receiving the product. We will arrange for the return of the incorrect item and send you the correct one at no additional cost.
- Change of Mind: We do not offer refunds for a change of mind, incorrect size, or preference unless the product is defective or damaged. We strongly recommend reviewing product details carefully before making a purchase.
3. Return Process
If you are eligible for a return, follow the steps below:
- Contact Customer Service: Send an email to info@aonerealty.online with your order number, reason for return, and any supporting images if applicable.
- Return Shipping: In the case of a defective, damaged, or incorrect item, we will provide you with a prepaid return shipping label. If the return is for any other reason, you will be responsible for the return shipping costs.
- Condition of Return: Items must be returned in their original packaging, unused, and in the same condition as when received. We reserve the right to reject returns that do not meet these criteria.
4. Refund Process
Once we receive the returned item and verify its condition, we will process the refund. Refunds are typically processed within 7–10 business days after receiving the return. The refund will be credited to your original payment method.
- Shipping Costs: Shipping charges are non-refundable unless the product is defective or the wrong item was shipped.
- Partial Refunds: We may offer partial refunds for products that are returned used, damaged, or missing parts.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different product, you will need to return the original item and place a new order for the desired product.
6. Non-Refundable Items
Some products are not eligible for refunds, including:
- Perishable goods or items that are time-sensitive.
- Digital products or services that have been accessed or downloaded.
- Gift cards or promotional items.
7. Contact Us
For any questions or concerns about cancellations, returns, or refunds, please contact us at:
Email: info@aonerealty.online
Phone: +919711404066
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
By using our website, you agree to abide by this Cancellation and Refund Policy. We reserve the right to update or modify this policy at any time, so please review it regularly.
Feel free to adjust this template according to your product types, refund preferences, and local regulations.